Other Solutions

Consulting

Restaurant consulting in Toronto has become a non sequitur to the problems of the small service community- the majority of our challenges are financial, but the companies offering help have outgrown the businesses most in need of their services. the Industry SOS recognizes this, and all consultation is budget scaled- it is our sincerest hope to help solve your cash flow difficulties, not create a new one. We are confident that you will be pleased with our costs versus results, and guarantee as much.

One of our professionals will meet with you to discuss precisely where your concern lies. We will evaluate the situation, and describe what we can do to help; it's not much different than an interview with a potential staff member. Your decision is ultimately based on the trust that we can indeed provide your business with viable, economic advice and services.

Staff & Labour

There is no question that this business is based on people. The staff that you choose to keep your guests happy, trust with your money and inventory, and generally represent your business will determine the success or failure thereof. It is sometimes hard to differentiate between their strengths in one category versus another- your guests' favourite bartender can just as easily be the cause of your liquor loss, and the most charming waitress who regularly misses shifts is ultimately costing you money, not making it for you.

Industry SOS provides a number of services to help you with the human resources aspect of your business.

Recruiting & Interviewing
Training
Policies Establishment
Labour Cost Control
Employee File Maintenance

Liquor Cost Analysis

While there are numerous methods of attempting to accurately control and monitor your liquor usage, the best way to stem lost revenue is through accurate and reliable inventory accounting. Staff should never be relied upon to track your liquor inventory, because the results of a loss analysis can be too damaging to even the most honest employee's status, creating a conflict of interest.

If you do not have the time to count and track your own inventory, let us do it for you. It is an unfortunate fact that the mere act of bringing in an outside liquor auditor tends to reduce liquor loss by a significant percentage. Staff are forced to be more accountable for their pours, and your business will recognize thousands from previously lost revenue.

Sales Tracking & Analysis

While your receipts represent the accurate sales history of your business, they are doing nothing to improve profits if they are not under constant and critical analysis. Whether you are using store-bought software, your own spreadsheets, or nothing at all, Industry SOS can bring important information into daily use, tailoring your operation to its unique sales potential.

Secret Shopper Services

The only way to get a real picture of your establishment as viewed by the everyday-guest, the Industry SOS offers secret shopper analysis at very reasonable rates. We have an extensive package of questions and analyses that will be answered by our anonymous visitor immediately after their experience at your operation. This information, which includes everything from service standards, wait times, and food quality to management presence and overall cleanliness, can be incredibly useful in determining where exactly the problems are occurring during your day to day operation.

If you've noticed a drop-off in sales, fewer regular visits, or increased guest complaints, a series of secret shopper analyses will almost always point you to the trouble hotspots you must address.